Your privacy is important to us. To better protect your privacy we provide our commitment to privacy explaining our online information and the choices you can make about the way your information is collected and used.

Within our site located at www.sonomacountymortgages.com, the types of permission based personal information collected are:

• Name
• Phone phone
• Email address

Upon submission of a loan-related inquiry, you acknowledge you will be subject to the terms and conditions of Sonoma County Mortgages.

We do reserve the right to post questions and advice for the overall benefit of our users in our purchase and refinance questions and answers section. Information submitted on our site or via email would only be used for the distribution of our Sonomacountymortgages.com newsletter, notifications of changes to the site, or notices regarding special offers or changes at Sonomacountymortgages.com.

 

Contact Us

For questions or concerns about our privacy policies, please send us an email us at ScottS@snmc.com.

Sonoma County Mortgages SMS Communications Effective Date: 6/3/2025 “Sonoma County Mortgages (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this policy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us—including via our SMS text messaging services. This policy applies whether you are engaging with us as part of your mortgage inquiry, loan consultation, or general customer support experience. You may interact with us via our website, telephone, or through our text message program. Note: This policy applies to all services provided by Sonoma County Mortgages, including SMS communications under the DBA “Scott Sheldon Mortgage Pro.”

 

1. Information We Collect
When you opt in to receive SMS communications, we collect and store:
•
Your mobile phone number
•
Timestamp and method of opt-in
•
SMS communication preferences and interaction logs
2. How We Use SMS Data
We use your SMS opt-in data solely to:
•
Send timely alerts about your account status
•
Provide relevant customer care updates
•
Respond to your requests via text
We do not use this data for promotional messaging unless you provide separate, express written consent for such communications.
3. Disclosure of Information
We do not sell, rent, or share your SMS opt-in data with third parties for their marketing purposes.
We may share limited data with trusted service providers solely to enable the delivery of SMS communications, such as:
•
SMS gateway providers
•
Telecommunication carriers
•
Customer support platforms
All partners are contractually required to protect your information and comply with applicable privacy laws.
Disclosure for CTIA Compliance: “All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
4. Your Choices & Rights
You may opt out of SMS communications at any time by replying STOP to any message. To request assistance, reply HELP or contact us directly at: Email: Scotts@snmc.com Phone: 707-217-4000
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. This includes encryption, access controls, and regular security audits.
6. Data Retention
We retain your SMS opt-in data only as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable laws. After that, it is securely deleted or anonymized.”